FAQ

Can I pick up from your warehouse?

No, we don’t offer pick up from our warehouse. We offer fast delivery, so if you urgently need an item just call or email and one of our staff will assist you.

Can I receive a refund if I order the wrong product?

In addition to your rights under Australian Consumer Law, you may also return goods that have been ordered by mistake or for change of within 21 days of delivery in exchange for a full credit, provided that the goods are in “as new” condition and in undamaged original packaging.

You will be charged a restocking fee of $9.95 excluding GST. Restocking fees will be charged per invoice.

Can you supply other products not listed on your website?

If you have a particular product that we don't currently list on our website and you would like us to source it for you, please send us an email to support@toiletpaperplus.com.au with the product code/s (normally found on the outside of a box) and we will endeavour to find it for you and price it accordingly.

Do I need to accept the goods on arrival?

Whilst we prefer that you are there to accept the goods, we can leave them without a signature. When you fill out the delivery details at the checkout, please leave detailed instructions for our drivers. We do not accept liability for goods that may go missing or are rain affected if you are not on site to receive the goods. Please note that couriers use their discretion when delivering goods (dogs, locked gates, etc). Returning goods that cannot be delivered due to site access problems will incur a $9.95 re-delivery charge per box of goods.

Do you charge for freight?

Toilet Paper Plus offers Free Delivery to most regions of Australia for order over $80 (including GST). Occasionally we are asked to deliver to certain regions of Australia that may require involving an alternate courier company. Unfortunately, this may result in additional charges for delivery & handling.

For orders under $80 (including GST), we're keeping it simple with a flat-rate delivery fee of just $9.95 (including GST).

If there is an additional charge for delivery & handling, we will contact you once your order is made online and discuss any charges where applicable. You can either approve to go ahead with your order or cancel the order with no obligation. Alternatively, please email us at support@toiletpaperplus.com.au with the products you wish to purchase including your delivery address. We will contact you with a quotation based on the location. We do apologise in advance if your order does not qualify for Free Delivery.

Do you exchange products?

Exchanges for change of mind or incorrect product selection will be assessed on a case-to-case scenario and may incur courier charges. Please ensure that you choose your products carefully before you place your order or contact us at support@toiletpaperplus.com.au so we can help you choose the correct product for your dispensers. Redelivery may incur a $9.95 redelivery fee.

Do you have both sales and customer support employees?

Yes, our team has many years of experience and are happy to pass on their product knowledge or assist with technical issues. If you require one of our customer service representatives or sales staff to contact you, please email us at support@toiletpaperplus.com.

How do I place an order with Toilet Paper Plus?

Place the products that you require into the shopping cart. Do this by clicking on the product, choose the quantity required and add to cart. Click on view cart, this will take you to your shopping cart. You can edit the cart at this page or checkout. Please complete and review the information at the checkout, once satisfied, click the submit button to complete the purchase. If you are a new customer, you may choose to either checkout as a guest or sign up to join our database. Benefits of joining Toilet Paper Plus include, monthly newsletter, access to previous order history as well as saving you time by not having to re-enter your details at every purchase.

How long does it take for a delivery to be made?

From the time you place the order to the time of delivery, normally takes 2-3 days in Metro areas for NSW, VIC, WA, QLD, SA and 2-7 days for regional area and other States or Territories. If an order is placed on a weekend day or a Public Holiday, order will be processed on next business day. If your order contains a variety of brands, the order may be dispatched from different warehouses and can be delivered on different days. Please note if you have chosen to pay by Direct Deposit your goods will be shipped after funds are cleared.

Is GST included in your pricing?

Yes, GST is already included in the cost of the product purchased. Please note that on the "checkout" page, the GST amount is separated (for taxation purposes).

What do I do if the goods are faulty on delivery?

If products are faulty, please email us at support@toiletpaperplus.com.au with a brief description of your concerns. We will organise for the product/s to be picked up and re-delivered at our expense. We will inspect the product at our warehouse and if it is found that the product/s are defective, that item will be re-sent ASAP at our expense.